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Order Status
Has my order shipped?
  Orders usually arrive within 7 working days. However, stock for Christmas is only available from late September and Easter stock from late January.
My order never arrived.
  Please Email or call 0845 122 2882.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.Please Email or call 0845 122 2882.
Some of my order is missing or damaged.
  Please Email or call 0845 122 2882.
How do I change quantities or cancel?
  Please note that once an order has begun processing or has shipped, the order is no longer editable. For problems Email or call 0845 122 2882.